Floater

About the Role

The Floater will be responsible for supporting both warehouse operations and customer service functions, ensuring efficient handling of packages, assisting customers, and maintaining an organized, safe, and welcoming environment. This dual-role position requires flexibility, attention to detail, and excellent customer interaction skills.

Key Responsibilities

• Warehouse Functions:
• Research & Resolve Discrepancies: Investigate and resolve package or invoice discrepancies and other issues during processing.
• Inspection: Examine packages for defects and damages before processing.
• Package Transportation: Handle both incoming and outgoing package transportation.
• Warehouse Organization: Maintain a clean and well-organized warehouse space.
• Inventory Management: Conduct regular warehouse audits, organize stock, and maintain inventory levels.
• Safety & Hygiene: Adhere to all company safety and hygiene regulations.
• Process Improvement: Propose and assist in implementing optimization of warehousing procedures.
• Customer Service:
• Transaction Management: Operate cash registers and process payments, including cash, credit/debit cards, and other payment methods.
• Accuracy in Cash Handling: Ensure accurate handling of cash, perform end-of-day reconciliation, and issue receipts, refunds, credits, and changes accurately.
• Product Knowledge: Maintain knowledge of store products and promotions to assist customers effectively.
• Customer Interaction: Warmly greet customers and offer prompt, courteous service.
• Inquiry Assistance: Assist customers with inquiries and resolve issues in a professional and friendly manner.
• Engagement: Engage customers to enhance their experience and build loyalty.
• Invoice Collection: Request and handle customer invoices to ensure accurate package clearance.
• Documentation: Document and report all customer communications daily.
• Policy Knowledge: Keep current with company policies, principles, and promotions.
• Communication Quality: Ensure all communication is high-quality, error-free, and reflects company standards.
• Professionalism: Demonstrate patience, professionalism, and a customer-first attitude in all interactions.
• Other duties assigned.

What You Bring

• Minimum four (4) CSEC/CXC subjects, including English, Mathematics, and/or Accounts.
• Prior knowledge and experience in Customer Service and Cashiering.
• Excellent communication skills.
• Strong attention to detail and ability to handle transactions accurately.
• Excellent communication and interpersonal skills.
• Basic math skills and familiarity with cash handling procedures.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in using point-of-sale (POS) systems and basic computer applications.
• Very effective organizational and problem-solving skills
• Excellent attention to detail and high level of accuracy
• The ability to work under pressure and to meet deadlines
• Good communication skills (written and verbal)
• Excellent Problem solving skills