Frequently Asked Questions

You will receive a notification when your package(s) are ready and be prompted to schedule convenient delivery; you can also login to your account and check the status of each order.

You can schedule a delivery by (a) following the link in the notification email sent to you or (b) log in to your account and click “schedule delivery” following which you will be prompted to either ‘Pre-pay’ or ‘Pay at drop-off’.

Pre-pay is ROCKETSHIP’S convenient way of allowing you to make payments for your package(s) through our website. This is great if your package(s) are being delivered to a third party I.E. office assistant/security guard, someone at home etc.

We accept cash and all major debit/cards.

You will be notified via email or you can login to your account and view your balance.

Rocket ship rewards program is our way of rewarding our customers for loyalty, you will earn points for each dollar spent and for each person referred, which can be used for discounts on future packages. You will be notified via email or you can login to your account and view your balance.

There are websites that recognize the zip code 33126 as being in the city Doral, and not Miami as we have listed. If the shopping site is not accepting the address - try using shipping to Doral, FL 33126 instead.

You can check your RRR balance by logging in to your account.