Store Lead

About the Role

Liaising with the Manager about the daily operations of the business. Give constant directions to team members to ensure that all customer inquiries are rightfully attended to on time and in the best possible way to have satisfaction provided.

Key Responsibilities

• Supervise and develop the team.
• Supervises and monitors petty cash usage.
• Observe the performance of team members to identify their strengths and weaknesses. Aiding in making arrangements to strengthen observed weaknesses.
• Support Manager in handling disciplinary matters or any negligence, breach of the staff code and conduct.
• Provide support to any other department where needed or requested.
• Managing package deliveries and routine.
• Ensure that all equipment and appliances needed by the team members are available and in good condition to enable a smooth flow of operations and customer satisfaction.
• De-escalate customers who are proving difficult for team members and resolving their complaints.
• Check off cashiers/drivers at the EOD and turn over funds. Ensure money is reflected in the same place on the system or close. Make note of any discrepancies.
• Maintain a positive atmosphere through the creation and execution of engagement initiatives.
• Opening and Closing of the store.

What You Bring

• Associates Degree in Business Administration or equivalent from a recognized institution.
• Minimum of two to three (2-3) years’ supervisory experience in similar discipline.
• Certificate in Supervisory Management
• Possesses unquestionable integrity and dedication to organizational growth and development.
• Proficient in data entry and management

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